Shipping policy
📦 Barberry Co. Shipping Policy
✨ Processing Time
All items are handmade in small batches. Please allow 3–7 business days for your order to be made and prepared before shipping.
During launches, sales, or holidays, processing times may be slightly longer.
🚚 Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location.
Estimated delivery times:
- Canada: 2–10 business days
- United States: 5–12 business days
- International: 7–21 business days
Please note: delivery times are estimates and may vary due to carrier delays.
📍 Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.
🌎 Customs & Import Fees
International orders may be subject to customs fees, duties, or taxes. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
📦 Lost, Stolen, or Delayed Packages
Barberry Co. is not responsible for packages once they have been handed over to the shipping carrier.
If your package is:
- Delayed: Please allow extra time before reaching out
- Lost: Contact the carrier first with your tracking number
- Marked as delivered but not received: Check with neighbors or your local post office
If you still need help, feel free to contact us and we’ll do our best to assist.
✏️ Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
💌 Questions?
If you have any questions about your order, feel free to reach out—we’re always happy to help.
💡 Optional Add-Ons (Highly Recommended)
If you want to increase conversions, consider adding:
Free Shipping Threshold
Free shipping on orders over $150 CAD
Packaging Note (On Brand)
Each order is carefully packaged to feel like a cozy gift—whether it’s for you or someone else.