Refund policy
🔄 Barberry Co. Return & Refund Policy
✨ Returns
Due to the handmade nature of our products, we accept returns on unused and unworn items within 14 days of delivery.
To be eligible for a return:
- Item must be in original condition
- Item must not be used or washed
- Proof of purchase is required
To start a return, please contact us at hello@barberryco.shop with your order number.
💸 Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for your bank or credit card provider to process the refund
Shipping costs are non-refundable.
🚫 Non-Returnable Items
The following items cannot be returned:
- Custom or made-to-order items
- Sale or discounted items
- Gift cards
📦 Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
📬 Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the item and packaging
We’ll make it right as quickly as possible.
❌ Exchanges
We do not offer direct exchanges at this time.
If you’d like a different item, please return your original item (if eligible) and place a new order.
💌 Questions?
If you have any questions about returns or refunds, feel free to reach out—we’re always happy to help @ barberryco@gmail.com
💡 Optional Add-On (More Customer-Friendly Version)
If you want to be a bit more generous (which can boost conversions), you could say:
We want you to love your order—if something isn’t quite right, please reach out and we’ll do our best to help.